1. Purchase Guidelines
Presale Questions
In case of users have any questions concerning plugin functionalities, plugin compatibility, order creation, purchase method, account questions, license choice, plugin bundle promotions, refund, extra feature requests or any other common issues, they can submit a ticket on our Support Forum.
For offering partnerships and cooperation with us or giving special suggestions, you can kindly contact us directly via our Contact Page.
Upon purchasing any of the license types, we assume that users/ buyers have fully acknowledged the basic functionalities of the chosen plugin and what’s included in the license package.
Before submitting a new ticket, please spend some time browsing the public tickets/ articles for finding answers from similar resolved tickets. This also saves you from waiting for our response. You can find many useful blogs about the essences of our major plugins here in the Blogs section.
What You Can Get With Your Purchase
When users purchase any license type, they will receive:
– Premium Plugin: Including an issued invoice that comes with transaction details, license key, and an installation .zip file of the Premium version.
– 1-Year Premium Support*: Within 12 months after the purchase, users are entitled to order a customization service for zero fees to change the appearance, request new features, and solve conflicts with third-party plugins or themes, as long as the target is achievable and executable based on our developers’ assessments. We might decline requests that require too much time or effort from us.
– Lifetime Updates: Users can request a download link for the latest update of Premium plugins via our Support Forum at any time as long as their license is active. Please provide your purchase details for verification prior to that.
* After 1 year, in case users need to migrate their site to another address, solve third-party conflicts or request new features, they will need to purchase a new license to enjoy another year of Premium support. For more information, please contact our Support Forum before making any purchase to be sure.
Remember to fully back up your site before making any major updates or changes. We do not take any responsibility for any losses or damages triggered due to the careless use or inability to use our plugins.
SPECIAL NOTE: Premium support is only entitled to users who purchased the license(s) directly on our website. We do not provide customization support for Premium plugins as a third-party endorsement in external themes. Please contact the theme author to get help with WPC plugins endorsed in your paid theme.
Payment Method
We’re using FastSpring and currently accept credit cards, PayPal, Amazon Payments, Bank Wire Transfers, Check or Money Order, Purchase Orders, and certain Real Time Bank Transfers.
Payment Processing
After successfully making the purchase of a license from us, users/ buyers will receive a confirmation email attached with an issued invoice and the Premium installation .zip format file delivered to their inbox.
If you received a notification that your payment was successfully processed, but still didn’t get the invoice or installation zip file in the attachment, first please check the spam box or junk folder of your email to find such documents.
If you still couldn’t find it, kindly contact our Support Forum. Before submitting a new ticket, remember to fill in:
- License Email – The email you entered for registering a license upon purchasing our plugins
Ticket body: New purchase details are to be elaborated/ modified in the updated version of the purchase invoice in case you’d like to request an invoice modification.
After verifying your purchase, our support staff will send you a temporary direct link to download the installation file/ an updated invoice either via your email address or your submitted ticket on Ticksy within 24 hours since the submission of your support ticket.
Post-Sale Support
During the use of our plugin, if you encounter any issues regarding uncaught errors, plugin update errors, wrong front-end behaviors, difficulty in back-end settings, incompatibility with third-party plugins, add-ons, or themes, etc. feel free to contact us on Support Forum by submitting a new ticket at any time.
We strongly recommend users to write tickets in plain English. Failing to do that might result in a decline to provide support for your issue when the communication is too difficult to be achieved.
After your ticket is submitted, it will be sent to a pending line of tickets and we will process them one by one from the earliest to the latest submission time & date. Our support agents will process and reply to your ticket within 24 hours.
Any tickets that received our response but didn’t record any feedback or reply from users within 7 days since the last submission time, our system will force to close that ticket and assume this is a solved issue. Thus, please follow up on your ticket on Ticksy by replying to us in the meantime. Tickets that are assigned to our developers and they are still investigating will be kept open until users confirm the case is closed or resolved.
Much as we understand that some users got really serious urgent issues, we still need to abide by the rule of “First come, first served”. Hence, kindly be patient while waiting for our response. We’re really grateful for your understanding and patience since some technical issues cannot be solved in a short period of time.
If you would like to make a suggestion of features that you find useful to be added to our plugins, please be as specific as possible. Or you can order a customization service to have us help you change the appearance of layouts and other plugin elements on your site. It’s best if you can elaborate on your ideas/ requirements with some screenshots or links to the sample site. We might also have to request access to the admin area of your site for some cases. Our support agents will provide further guidelines upon processing your request.
The final decision on whether to add these features or not is in our developers’ hands. Possibly, we might add the required features to a custom plugin version to be used on your site only, but not the official plugin’s features if our developers decide that adding them is impossible or too risky for other users.
2. Refund Policy
7-Day Money-Back Guarantee
The purpose of this is to make sure our dear users have 100% satisfaction with the quality of our plugins and the services they receive.
After purchasing any license from us, all users are entitled to request a full refund to get their money back within 7 days counting from the date of their purchase for any reason, be it that you have simply changed your mind or don’t want to use our plugins anymore. We won’t ask you any questions for the reason anyhow.
After 7 days, users are no longer entitled to refunds and we will refuse to give your money back for any reason.
By purchasing a license and downloading our plugin(s), you agree to this refund policy and relinquish any rights to subject it to any questions, judgment, or legal actions.
Refund Request
To request a refund from us, kindly contact our Support Forum to submit a new ticket and fill in:
- License Email – The email you entered for registering a license upon purchasing our plugins
* For users who paid via Wire Transfer, when submitting the refund request, kindly provide your PayPal account as additional information. The shortcoming of this portal is that the refunded amount cannot be transferred back to the original account. Sorry for the inconvenience. Read more about it here.
It would be great if you can share what we can improve on your ticket. We are open to suggestions for improvements.
After verifying your purchase information, we will proceed with your refund request and transfer the full amount of your purchase back to your account within 48 hours upon receiving your claim.
3. License Terms
License Types
The license types are categorized based on the number of domain names allowed in each type. Our system will count how many domain names are used for each license. Multi-site with different domain names must use the 5-site or unlimited license type.
- Single site: By purchasing this license, you are entitled to use it on one website – one domain (personal or client’s).
- Up to 5 sites: By purchasing this license, you are entitled to use it on a maximum of 5 websites – 5 domain names (personal or client’s).
- Unlimited sites: By purchasing this license, you are entitled to unlimited use on any websites – unlimited domain names (personal or client’s).
* All licenses are a one-time purchase and included lifetime updates & premium support.
License Change/ Modification
In case you have second thoughts on your purchase of any plugin from us and would like to change your license to another plugin, you can request a license change/ modification via our Support Forum. In some circumstances, our support staff might offer a license change for some users after considering their situation and needs as well.
To guarantee customer satisfaction, we have a policy for license change/ modification as below:
- After purchasing one of our plugins, within 30 days if you’d like to change your license to another plugin of ours or are offered a license modification from our support staff, feel free to contact us via this Support Forum with details of your purchase (License Email).
- We’re happy to proceed with your license switching after verifying your purchase. This will take up less than 48 hours to be completed.
Please note that:
– You can only change your license ONCE.
– Once the license switching is completed, there’s no way to change back or to another third plugin. So kindly read carefully through our Blogs to learn about the major functionalities of our plugins before purchasing and only request to change the license when you know exactly what you need for your site.
License Upgrade
Concerning the license upgrade, if you purchased a license type of our plugins, and within 30 days from the date of purchase, you decided to upgrade to a higher license, then you can get a full refund for your prior license right after successfully purchasing the higher one.
In order to claim your money back for the previous license, kindly contact us via Support Forum, and submit a new ticket with sufficient purchase details of both licenses (attached invoices and/or License Email). After verifying your license upgrade was successful, we will send the refund within 48 hours.
License Termination
Any purchase of a license type from us is a one-time purchase, it’s not a subscription. So after getting the refund for your purchase, your license will immediately be terminated. You won’t be able to get Premium updates of our plugins or receive Premium support from us anymore.
After your purchase was refunded, kindly deactivate and remove our plugins from your site. Any illegal use or sharing of our plugins after getting a refund is prohibited. If detected, we will take necessary measures to make sure violators are responsible for their legal violations.
Repurchasing any license from us will result in the continuation of your Premium access but under a new identity.
Last updated: Jul 20, 2022.
We will keep our policy up to date and modify our policy at any time and without prior notice. Kindly check this page out before submitting any complaints or requests if you’re not sure about our current rules.
